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Expert Agent for Online Shopping Chat Service

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Project Domain / Category

Project Domain / Category
Web Programming, Machine Learning


Shopping chat service is a web application in which expert agent will be built by using the machine learning algorithms for answering the customer queries based on the understanding text message related to shopping services such as different type of Mall Store products such as Grocery & Beverages, Household Goods, Home Appliances and Textile etc. This web application will be beneficial for online customer or visitors. The expert agent will understand the customer query which is based on any format of text- based message and effective response to the customer. This web application facilitates the online customer to be updated with shopping service activities.

Functional Requirements:

The application should have a graphical user interface which has text-based chat interface for responding the customer queries.
The customer should be registered and log in to enter the graphical interface of text-based chat interface.
A customer can chat using any English language text format, as there is no specific format that the customer has to follow.
The application should be used a knowledge-based system with the help of machine learning algorithms to appropriately reply to the customer query.
The application should be provided the inappropriate answer tab for a customer when he/she seems the answer found inappropriate. Customer will click to report button which will send to admin.
The admin should manage and view inappropriate answer via main admin portal interface
The Expert agent will recognize the questions and answer to the customers.
The customer can query the services and activities specifically through online with the help of this web application.

The application should automatically save the activity of customer and expert agent while chatting in text-based interface.
The admin should view the performance of the expert agent and update knowledge-based on the requirement.

Note: Skype session must be attended to communicate with the supervisor about machine learning algorithms otherwise project will not be accepted.

Tools: C# or Java language


C++, Java


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