Project Domain / Category
Web Programming, Artificial Intelligence
Abstract/Introduction Banking chat service is an Artificial intelligence based web application in which expert agent will be built by using the AI algorithms for answering the customer queries on the base of understanding text message related to bank services such as different type of account information, debit and credit card information ,investing plan and loan services. This web application will be beneficial for web customer or visitors. The expert agent will understand the customer query which is based on any format of text based message and efficiently response to customer. This web application facilitates the bank customer to be updated with bank service activities.
• The application should have graphical user interface which have text based chat interface for responding the customer queries. • The customer should be registered and login to enter the graphical interface of banking text based chat interface. • Customer can chat using any English language text format, as there is no specific format that the customer has to follow. • The application should be used AI knowledge based to appropriately reply the customer query. • The application should be provided the inappropriate answer tab for customer when he/she seems the answer found inappropriate. Customer will click to report button which will send to admin. • The bank admin should manage and view inappropriate answer via bank admin portal interface • The Expert agent will be recognize the questions and answer to the customers • The customer can query about the bank services and activities specifically through online with the help of this web application. • The application should automatically save the activity of customer and expert agent while chatting in text based interface • The admin should view the performance of expert agent and update knowledge based on requirement.
Tools: Microsoft .net Framework and SQL Server